Water Mitigation FAQ

How long will it take to dry my home?

The time it takes for your home to dry depends on location, how long the water has been there and where it came from, building material used, weather conditions and of course how quickly emergency services began after the incident occurred. Generally speaking, it can take anywhere from 3 to 5 days or more for the home to be fully dry.

How do I know when my property is completely dry?

Our expertly trained technicians will be able to determine whether your property is completely dry or not. Unfortunately, you will not be able to tell by touch alone. While some surfaces may feel dry to the touch, that’s not always a good indicator for things beneath, such as carpet padding.

Will turning up the heat help dry things out?

Sometimes, but not always. We’ll know the perfect temperature to efficiently dry the home out. Always refrain from adjusting temperature when we are working on your home.

My wood floors are wet and buckling. Will they have to be replaced?

Replacement of Wood flooring depends on the severity of damage. We have professional drying systems and dehumidifiers that allow Wood flooring to dry effectively, in turn they will usually resume their original shape. However, it will be up to you and your insurance adjuster on whether or not the floors should ultimately be repaired or replaced.

What about my wet furniture?

Whether we can restore your furniture depends on the amount of damage. It will need to be dried thoroughly before we can assess. We’ll document any items that cannot be salvaged for you. If you’d like any items removed, you will need to sign a customer release form.

Do I need to move out of my property during this process?

This decision is solely up to you. If you’re working with an insurance adjuster, they may be able to offer guidance. During our drying and cleaning process, our equipment must remain in place and turned on. This may be disruptive to some, so please consider this when making your decision.

What’s that smell?

It’s completely normal for odd smells to permeate during the drying process. Many factors including humidity, building materials used and so on, play a role. Generally, after the drying process is complete these smells will dissipate. Special deodorizers can also be used if this becomes an issue for you and your family.

Does everything need to be moved out during restoration?

Not usually. We will let you know if any items need to be removed.

My ceilings are wet. What needs to be done?

Our technicians will need to evaluate before any recommendations are made. Once we determine the severity of the damages, we’ll let you know what needs to happen next. In some cases, we may need to remove part of the ceiling for ventilation purposes or even remove saturated insulation.

Should I open the windows to help the drying process?

Just like higher temperatures aren’t always the best solution for drying, opening the windows is not always recommended either. Weather conditions such as rain and humidity can potentially slow down or even reverse the drying efforts put forth. We’ll let you know for sure if you should open you windows to help dry, or if it’s best to keep them closed.

Can I walk on the area during the drying process?

We highly recommend you stay off the area while it’s being treated as much as possible. If you do need to walk through, always be sure to wear shoes so your feet are protected.

Can my carpet be restored or will it have to be replaced?

Our techs will assess the extent of the carpet’s damage. Below are a few reasons why your carpet may need to be replaced:

  • Delamination
  • Loss of adhesion
  • Permanent stains
  • Sewage contamination

Why does my specialty floor need to be removed?

Unlike standard flooring, specialty flooring is usually non-porous. This allows water to be trapped easily and can cause a vapor barrier. When this happens, the floor won’t dry properly and will usually need to be replaced.
Why did the technician leave wet carpet on my stairs?
For your and your family’s safety. Exposed staples and tack strips can be extremely dangerous, especially on stairs. Our technicians will determine if the carpet on your stairs is salvageable. If it isn’t, it will be removed when new carpet is ready for installation.

How will you match my carpet and carpet pad?

We’ll use a sample of your carpet and pad to find the best match possible. If your original carpet and pad aren’t available, we’ll the next best thing!

What will you do with my area rugs?

We take rugs to an offsite facility, so they can be cleaned properly. Once they’ve been cleaned and dried accordingly, they’ll be returned to you.

Why are air movers and dehumidifiers used?

These are used to create the most efficient and effective conditions for drying. Water can be absorbed into the baseboards, sub-flooring, dry wall and much more. It’s imperative all drying equipment always remains turned on. Please do not turn these items off without first calling Lifetime Quality Restoration & Construction .

Who is responsible for monitoring the drying equipment?

Our expert technicians will place all equipment accordingly to achieve maximum drying results. Please notify us immediately if the equipment is turned off due to power outage or by mistake.

What will it cost to run the equipment?

If you’re working with an adjuster, they will be able to reimburse you for the cost of equipment usage – generally they will do this by averaging your previous bill and determining the difference.

What about sewage contamination?

Any affected items that can not be cleaned and sanitized will need to be disposed of. Usually these are porous items like dry wall, ceiling tiles, fabrics and so on. Hard surfaces can normally be cleaned and sanitized without needing to be disposed of.

Who is responsible for paying for the service?

In the end the property owner is responsible for payment. If this is an insurance claim, Lifetime Quality Restoration & Construction will usually collect only the deductible. We will bill the residual balance to your insurance provider as a service to you. As the property owner, you will need to sign a form authorizing the work and payment before we begin any work on your home. If you have a large loss, your mortgage company may need to be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered or if you decide not to file a claim, you will be expected to pay in full at the time of service.

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