Fire & Smoke FAQ

How long will the restoration process take?

Since there are so many variables at play with fire and smoke restoration, it’s difficult to effectively estimate the clean up process. Please consult with your Lifetime Quality Restoration & Construction Restoration Project Manager on the estimated dates and phases of your restoration project.

Can I clean it myself?

We suggest that you do not attempt any “do-it-yourself” cleaning without first consulting your Lifetime Quality Restoration Project Manager. Pretesting, using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions and using correct dilution rates are just a few ways a fire restoration technician expertly controls the results. Professional cleaning systems and products used by experienced, trained Lifetime Quality Restoration & Construction technicians give you the best chance for complete restoration of your belongings.

What are some safety concerns?

At Lifetime Quality Restoration & Construction, our clients’ and expert technicians’ safety is our top priority. During the initial inspection, we’ll inspect the area for safety hazards such as debris, air quality, electrical hazards etc. Once all safety concerns have been addressed, we begin separating any burnt electrical cords and appliances for disposal. Anything deemed questionable will be unplugged and tagged for evaluation of safe operation. We advise electrical power be turned off and kept off until evaluated by a licensed electrician.

Can I turn on my heating and air conditioning unit?

We recommend that you not turn on your furnace or air conditioning unit without clearance from a licensed HVAC technician.

How do I keep track of non-restorable items?

We recommend you make a list of all items, perishable and non-perishable, deemed non salvageable. Make a copy for your insurance provider and make sure you keep a copy for yourself.

Do I need to move out of my property during this process

This decision is solely up to you. If you’re working with an insurance adjuster, they may be able to offer guidance.

Do I need general contractors?

There are some items that may require general contractors. Items may include:

  • Drywall/Painting
  • Electrical
  • Plumbing
  • Roofing
  • Framing/Finish Carpentry
  • Flooring/Carpet
  • Installation of Doors
  • Windows
  • Cabinets
  • Post-construction Cleanup

Do my belongings need to be moved away from the premises?

Depending on the source, nature and extent of the fire, it may be best to move your belongings to a secure storage facility to make room for restoration or construction. Items will be cleaned when they are in storage. Lifetime Quality Restoration & Construction will work with you and your adjuster during this process.

Will I have access to my belongings while they are in storage?

Yes, with advance notice we can schedule time for a Lifetime Quality Restoration & Construction technician to meet with you so you can access your items. A service fee may apply.

What about special items? Artwork, china, heirlooms, etc.

If you’re working with an insurance adjuster, we’ll help you find a qualified restorer for your higher valued items if necessary.

Who is responsible for paying for the service?

In the end the property owner is responsible for payment. If this is an insurance claim, Lifetime Quality Restoration & Construction will usually collect only the deductible. We will bill the residual balance to your insurance provider as a service to you. As the property owner, you will need to sign a form authorizing the work and payment before we begin any work on your home. If you have a large loss, your mortgage company may need to be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered or if you decide not to file a claim, you will be expected to pay in full at the time of service.

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